Maintenance & Support
Continuous technical support, updates, performance monitoring, backups, and long-term maintenance.
Overview
Software is not finished at launch. Dependencies age, security patches land, traffic patterns shift, and the business changes what it needs from the system.
A maintenance agreement keeps that work scheduled instead of urgent. You get defined response times, a named point of contact, and a monthly record of what was updated, monitored, and improved.
What the engagement covers
- Security patching and dependency updates
- Uptime and performance monitoring with alerting
- Scheduled backups with periodic restore verification
- Bug fixes within agreed response times
- Small feature additions and content updates
- Monthly reporting on uptime, performance, and work completed
- A named contact for technical questions
- Priority scheduling for larger enhancements
Frequently asked
Common questions about maintenance & support — and honest answers.
Do you maintain software you did not build?
Often, yes. We start with a code and infrastructure audit to establish what condition the system is in and what is realistic to support.
What response times do you offer?
Response times are set in the agreement and scale with the plan — critical production issues get the fastest tier.
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Learn moreNeed maintenance & support? Let's scope it.
Tell us what you are trying to achieve and we will come back with a clear plan, an honest timeline, and a fixed price for the first phase.